We want you to be THRILLED with your Hanging Rock Product and rave to your friends!
If you have ANY questions regarding the stock before purchase, please call us on 0412 574 503 or email customer service.
CHANGE OF MIND
If, within 7 days of receiving the product, you no longer like it or change your mind, please;
We will always exchange or refund damaged, defective or incorrectly supplied products.
If you need to return a faulty item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
Please complete this process within 10 days of delivery or we will not authorise your return.
Once we receive your return request we will contact you with a Return Authorisation Number and details of how to return the damaged or defective product. In the case of refund, we will then notify you via e-mail of your refund once we've received and processed the returned item.
Most items are shipped via Australia Post eParcel and in some cases via Fastway Courier. A tracking number will be emailed to you at the time of despatch and you will be required to sign for the parcel on delivery.
We ship to street addresses or PO Box's and if you would like us to ship to your workplace, please ensure you include the name of the company in your order.
For further information please contact our Customer Service Team: